Refund Policy

Refund Policy

  1. Returns and Exchanges :

    1.1. We accept product returns and exchanges within a period of 14 days from the date you receive your order.

    1.2. Returned products must be in perfect condition, unused, undamaged and in the original packaging, including all tags and accessories.

    1.3. Personalized or perishable products are not eligible for return or exchange unless defective or damaged in transit.

  2. Return Process :

    2.1. To initiate a return or exchange, please contact us via our contact form or email [store email address].

    2.2. Once your return is approved, you will receive detailed instructions on how to proceed.

    2.3. The customer is responsible for shipping costs when returning products unless the reason for the return is a defect or error on our part.

  3. Refund :

    3.1. After we receive and inspect the returned product, we will process your refund within 7 business days.

    3.2. The refund will be made to the same payment method used for the purchase.

    3.3. If payment was made by credit card, the refund may take a few days to reflect in your account, depending on your bank's policies.

  4. Defective or Damaged Products :

    4.1. If you receive a defective or damaged product, please contact us as soon as possible and we will arrange a replacement or full refund, including shipping costs.

  5. Order Cancellation :

    5.1. If you wish to cancel an order before it has shipped, please contact us immediately. If the order has not yet been shipped, we will arrange a cancellation and full refund.